The Virgin One Account logo
Accessibility & Disability   /   Privacy & Cookies   /   Contact us   /   Site map
 

To make one day today, call 0345 030 3657
Minicom number 0800 027 1396

 
The Virgin One Account logo. Click to return to the homepage
     
selected section
   
   

How to use online banking

 

Global Key Code

This is your specific customer number, allowing you to access your online service. This works much like a username.
 

Password

This password is created by you and must be unknown to anyone else. It must be a minimum of 5 characters and we recommend you use a combination of numbers and letters. You will be asked for your password anytime you contact our customer service team or use the online service.
 

Passcode

Similar to your password, this is a unique six digit passcode created by you and must be unknown to anyone else. This will be requested anytime you call us or use the online service.
 
It is very important you do not share your Key Code, password, or passcode with anyone else including any joint account holders.
 
Go back to previous page
terms of use
 
 
 
Skip to main content of page Skip to navigation Online home page Recommend a friend Virgin One Account insurance Tell us your story Find a branch Services and charges Security Terms of use Virgin One Account home page Contact us Accessibilty Privacy Sitemap