We go out of our way to give you the best service possible
- after all you wouldn't expect anything less from The Virgin One Account. But it's always
nice to get positive feedback, so if you think we've done something particularly
well, do let us know.
On the other hand, if there's anything you're not happy with please tell
us, so we can put it right straight away.
If you'd like a copy of our complaints procedure just ask.