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Contact us

Call us
If you're a One account customer - call us on 08453 01 01 01 - 8am - 8pm Monday to Friday and 9am - 5pm Saturdays.
Minicom number users can contact us on 08456 10 10 54.
Send us a message
You can use our online service to send us messages securely. Just log in, send us a message and we'll get back to you within 24 hours.
E-mail us
Send us your questions and we'll e-mail you back.
Fax us
Our fax number is 0870 400 9620.
Write to us

The One account
Amsterdam Place
Amsterdam Way

Tell us what you think

We go out of our way to give you the best service possible - after all you wouldn't expect anything less from The One account. But it's always nice to get positive feedback, so if you think we've done something particularly well, do let us know.

On the other hand, if there's anything you're not happy with please tell us, so we can put it right straight away.

If you'd like a copy of our complaints procedure just ask.

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The One account is a secured personal bank account with The Royal Bank of Scotland plc. 'The One account ', 'One account ', 'Make one day today' and the associated logos are trademarks of The One account Ltd. The One account, Amsterdam Place, Amsterdam Way, Norwich NR6 6JA.