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To make one day today, call 0345 030 3657
Text relay 18001 0345 030 3657

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Contact us

Call us
If you're a Virgin One Account customer - call us on 0345 030 3657 - Monday to Friday: 8:00am - 6:00pm, Saturday: 9:00am - 2:00pm and closed on Sunday.
Text relay number users can contact us on 18001 0345 030 3657.
Send us a message
You can use our online service to send us messages securely. Just log in, send us a message and we'll get back to you within 24 hours.
E-mail us
Send us your questions and we'll e-mail you back.
Write to us

The Virgin One Account
Ground Floor
Lakeside 300
Old Chapel Way
Broadland Business Park

Tell us what you think

We go out of our way to give you the best service possible - after all you wouldn't expect anything less from The Virgin One Account. But it's always nice to get positive feedback, so if you think we've done something particularly well, do let us know.

On the other hand, if there's anything you're not happy with please tell us, so we can put it right straight away.

If you'd like a copy of our complaints procedure just ask.

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