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Contact us

Call us
If you're a Virgin One customer - call us on 0345 030 3657 - 8am - 8pm Monday to Friday and 9am - 5pm Saturdays.
Minicom number users can contact us on 0800 027 1396.
Send us a message
You can use our online service to send us messages securely. Just log in, send us a message and we'll get back to you within 24 hours.
E-mail us
Send us your questions and we'll e-mail you back.
Write to us

Virgin one
Amsterdam Place
Amsterdam Way

Tell us what you think

We go out of our way to give you the best service possible - after all you wouldn't expect anything less from Virgin one. But it's always nice to get positive feedback, so if you think we've done something particularly well, do let us know.

On the other hand, if there's anything you're not happy with please tell us, so we can put it right straight away.

If you'd like a copy of our complaints procedure just ask.

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