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Security and Fraud

The best way to protect yourself from fraud is to be in the know. Familiarise yourself with the content below and if you think you’ve‘ been a victim of fraud contact us on 0345 301 0101 (Text relay 18001 0345 301 0101)


  • We will never ask you to enter your full PIN or password when logging into your One Account
  • We will never ask you for more information such as your account number, card number or address when logging into your One Account
  • We will never send emails asking you to verify, confirm or update your One Account details

Report fraud to us 0345 301 0101 (Text relay 18001 0345 301 0101)

Hints and tips

Read our hints and tips so you can see how to keep yourself safe, including enabling firewalls, PINs and passwords on your device.

  • Install anti-virus software on your computer and keep it up to date
  • Many such packages include anti-spyware software to stop fraudsters being able to see your personal information
  • Ensure the firewall on your computer is turned on, and that it's set to monitor incoming and outgoing internet traffic, to control the information that enters and leaves your system
  • Never give your full Global Key Code, Password and or Passcode to anyone.
  • Never click on links or attachments in suspicious emails or text messages
  • Never respond to suspicious emails or text messages
  • Never give your card reader code to anyone over the phone.

If you’re in doubt about the authenticity of a message from us, please contact us immediately on 0345 301 0101 (Text relay 18001 0345 301 0101)

Latest Scams

Keep up to date with some of the latest scams and how to avoid them by reading below. You can also visit The little book of BIG scams and Get safe online for more information.

Fraudsters send spoof text messages and emails to try and get your personal information. These messages may well have been doctored so that they appear to come from a genuine Bank number or email ID. They usually contain links which lead to websites asking you to enter your Digital Banking login information or other personal information. Don’t open suspicious text, emails or attachments therein.

Customers can be targeted by unscrupulous fraudsters, and sometimes told not to trust bank staff. These fraudsters may offer exciting 'investment opportunities' or maybe offer to undertake unsolicited building work on your home, so beware. They may ask people to pay money into a ‘safe account’ at another bank. Don’t be caught out.

One Account 0345 301 0101 Text relay 18001 0345 301 0101 (We're here Monday to Friday: 8:00am - 6:00pm, Saturday: 9:00am - 2:00pm and Closed on Sunday). Outside of these hours please call 01268 508 020 Abroad 0044 1603 776 437

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