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Website Terms & Conditions and FSCS

These Terms and Conditions govern the use of Online service with your One Account.
This website is owned and maintained by One Account, which is part of The Royal Bank of Scotland plc ("us", "we" or "RBS"). The use of this website is subject to the following terms and conditions which you should read carefully. By using this website you agree to be legally bound by these terms and conditions. If you do not accept these terms and conditions, please do not use this website.
Use of website
1) The information provided on this website or in any communication containing a link to this site is for personal use and information purposes only and is not intended for distribution to, or use by, any person or entity in any jurisdiction in any country where such distribution or use would be contrary to law or regulation or which would subject any member of The Natwest Group ("the Natwest Group") to any registration requirement within such jurisdiction or country.
Where any opinions are expressed on this website, they are provided by the One Account for personal use and for informational purposes only.
2) Unless otherwise stated on the product pages, the services and products on this website are intended for use by residents of the UK only, and are not aimed at or intended for use by residents of any other jurisdiction.
3) Where any information on this website constitutes a financial promotion for the purposes of the Financial Services and Markets Act 2000, it is issued and approved by us for distribution and use in the UK only.
4) This website is designed to be accessed through its principal home pages and such other pages as we may decide. If you access the site through individual pages directly, which are not designed for this purpose, you may not see important information which is relevant to information on this website. You will be referred on certain site pages to read "Legal information". This Important Information will contain important details and/or relevant legal or regulatory information and should be read in conjunction with the relevant site pages.
Excusion of liability
5) These 'Exclusion of Liability' provisions should be read carefully as they exclude or limit our legal liability in connection with your use of this website. Nothing in these terms and conditions and in particular within the 'Exclusion of Liability' clauses shall attempt to exclude liability that is not permissible to exclude under applicable law, including without limitation, for death or personal injury, or for fraudulent misrepresentation.
6) Nothing in these terms and conditions shall exclude or limit or restrict our duties and liabilities to you under the Financial Services and Markets Act 2000, or any conduct of business rules which we are bound to comply with.
7) While we have taken all reasonable steps to ensure the accuracy and completeness of the content of the website, we exclude any warranties, undertakings or representations (either express or implied) to the full extent permitted under applicable law, that the website or (including without limitation) all or any part of the content or materials, accuracy, availability or completeness of the content of the website or any part of the content or materials are appropriate or available for use either in the United Kingdom or in other jurisdictions. If you use this website from other jurisdictions, you are responsible for compliance with applicable local laws.
8) We accept no liability however caused (to the maximum extent permitted by applicable law) arising out of the use of or access to this website (which includes without limitation) any errors or omissions contained in this website or if the website is unavailable and we shall not be liable for any direct or indirect:
  • economic losses (including without limitation loss of revenues, data, profits, contracts, use, opportunity, business or anticipated savings)
  • loss of goodwill or reputation
  • loss or damage which was not reasonably foreseeable
  • suffered or incurred arising out of or in connection with your use of this website and/or these terms and conditions.
9) Access to and use of this website is at your own risk and we do not warrant that the use of this website or any material downloaded from it will not cause damage to any property, or otherwise minimise or eliminate the inherent risks of the internet including but not limited to loss of data, computer virus infection, spyware, malicious software, trojans and worms. Also, we accept no liability in respect of losses or damages arising out of changes made to the content of this website by unauthorised third parties.
10) To provide increased value to users of this website, we may provide links to other websites or resources (that are not part of the Natwest Group) for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and that we do not review or endorse and shall not be responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use that others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.
11) © The Royal Bank of Scotland plc All rights, save as expressly granted, are reserved. Reproduction in any form of any part of the contents of this website without our prior written consent is prohibited unless for personal use only.
Trade Marks
12) This website contains numerous trade marks belonging to One Account and other companies in the Natwest Group. These trade marks include, but are not limited to, The One account ‘ One account' ‘Make one day today' The Royal Bank of Scotland logo, The Royal Bank of Scotland, RBS, Royline, Highline and Cashline. If you are in doubt as to whether an item is a trade mark of Natwest Group PLC or a member of the Natwest Group, please contact us for clarification at the registered office address below.
13) The contents of this website do not purport to provide any financial, investment or professional advice and nothing on the pages of this website shall be deemed to constitute the offer or provision of financial, investment or other professional advice in any way. In particular, you should obtain advice from a qualified financial advisor before making any investment decision.
Regulatory Information
14) The One Account is a secured personal bank account with The Royal Bank of Scotland plc. The One Account is an Appointed Representative of The Royal Bank of Scotland plc.  The Royal Bank of Scotland plc, Registered in Scotland No 83026. Registered Office: 36 St Andrew Square, Edinburgh EH2 2YB. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. RBS is entered on the Financial Services Register and its Register number is 114724. The Financial Services Register can be accessed at The Bank's registered VAT number is GB 243852752. 
15) Persons dealing with any member of the Natwest Group outside the UK are not covered by the rules and regulations applicable for the protection of investors in the UK.
Changes to website
16) The contents of this website, including these terms and conditions of use, are subject to change by us without notification and the One Account shall not be obliged to remove any outdated information from the website or to expressly mark it as being outdated.
Telephone Calls
17) Calls may be recorded.
Internet Communications
18) In order to maintain the security of its systems, protect its staff and detect fraud and other crimes, the Natwest Group reserves the right to monitor all internet communications, including web and email traffic, into and out of its domain. Monitoring includes (without limitation) checks for viruses and other malignant code, criminal activity, and use of content that is unauthorised or unlawful or material that may cause offence in any way.

Additional information for United Kingdom Users

Regulatory Information
19) The One Account subscribes to the Lending Code. The Code can be found at
20) If you are not satisfied with any of The One Account s' products or services we have a complaint handling procedure that you can use to resolve such matters. The One Account is covered by The Financial Ombudsman Service. If you are still not satisfied after following The One Account ‘s procedures, you can ask the Ombudsman to review the complaint. You can find out more about The Financial Ombudsman Service in a leaflet available from any branch or by telephoning RBS. Alternatively you can write to: Financial Ombudsman Service, Exchange Tower, London, E14 9SR or telephone 020 7964 1000.
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General Information

21) In the event any provision of these terms and conditions of use and access of this website is held unenforceable, it will not affect the validity and enforceability of the remaining provisions and will be replaced by an enforceable provision that comes the closest to the intention underlying the unenforceable provision.
Governing Law
22) The terms and conditions of use of this website are governed by the laws of England and any dispute regarding this website shall be subject to the non-exclusive jurisdiction of the English courts.
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Financial Services Compensation Scheme

The One Account is a member of the Financial Services Compensation Scheme (FSCS). The Scheme can pay compensation to customers if they are eligible and a regulated firm is unable to pay claims against it, usually if the firm stops trading or is insolvent. Compensation limits apply depending on the type of claim.
Persons, dealing with any member of the Natwest Group outside the UK should be aware that they may not be covered by the rules and regulations applicable for the protection of investors in the UK and should seek advice in the relevant territory.
Important Information about accounts in credit
Deposits - for money held in a bank or building society in the UK, the scheme will cover up to £85,000. Deposits in all currencies are treated the same. Deposits with RBS, Direct Line, the One Account, mint, Child & Co, Drummonds and Holt's are all covered by a single Prudential Regulation Authority (PRA) / Financial Conduct Authority (FCA) authorisation. This means the total deposits with these firms will count towards the one compensation limit. Most individuals, businesses and corporations can claim back up to £85,000 (or £85,000 for each eligible account holder if it's a joint account).
Investments - maximum £50,000, i.e. 100% of first £50,000 per person.
Mortgage advice and arranging (for business conducted on or after 31 October 2004) - maximum £50,000, i.e. 100% of first £50,000 per person
Long-term insurance (e.g. pensions): maximum 90% of the claim without any upper limit.
Life assurance: The Compensation scheme may cover up to 100% of the total amount of your claim.
General Insurance
Compulsory insurance (e.g. third party motor): 100% of the claim, without any upper limit.
Non-compulsory insurance (e.g. home and general): maximum 90% of the claim, without any upper limit.
General insurance advice and arranging: (for business conducted on or after 14 January 2005). Maximum 90% of the claim, without any upper limit.
For further information about the compensation provided by the FSCS, please refer to the FSCS website at
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