Virgin one logo
Accessibility & Disability   /   Privacy & Cookies   /   Contact us   /   Site map
 

to make one day today, call 0345 030 3657
Minicom number 0800 027 1396

 
Virgin one logo. Click to return to the homepage
     
selected page
   
   
   
   
   
   

Security and Fraud

The best way to protect yourself from fraud is to be in the know. Familiarise yourself with the content below and if you think you’ve‘ been a victim of fraud contact us on 0345 030 3657 (Minicom 0800 027 1396)

Remember:

  • We will never ask you to enter your full PIN or password when logging into your Virgin one account
  • We will never ask you for more information such as your account number, card number or address when logging into your Virgin one account
  • We will never send emails asking you to verify, confirm or update your Virgin one account details

Report fraud to us 0345 030 3657 (Minicom 0800 027 1396)

Hints and tips

Read our hints and tips so you can see how to keep yourself safe, including enabling firewalls, PINs and passwords on your device.

  • Keep your computer's security up to date and Download Rapport now
  • Install anti-virus software on your computer and keep it up to date
  • Many such packages include anti-spyware software to stop fraudsters being able to see your personal information
  • Ensure the firewall on your computer is turned on, and that it's set to monitor incoming and outgoing internet traffic, to control the information that enters and leaves your system
  • Never give your full Global Key Code, Password and or Passcode to anyone.
  • Never click on links or attachments in suspicious emails or text messages
  • Never respond to suspicious emails or text messages

If you’re in doubt about the authenticity of a message from us, please contact us immediately on 0345 030 3657 (Minicom 0800 027 1396)

Latest Scams

Keep up to date with some of the latest scams and how to avoid them by reading below. You can also visit The little book of BIG scams and Get safe online for more information.

Fraudsters send spoof text messages and emails to try and get your personal information. These messages may well have been doctored so that they appear to come from a genuine Bank number or email ID. They usually contain links which lead to websites asking you to enter your Digital Banking login information or other personal information. Don’t open suspicious text, emails or attachments therein.

Customers can be targeted by unscrupulous fraudsters, and sometimes told not to trust bank staff. These fraudsters may offer exciting 'investment opportunities' or maybe offer to undertake unsolicited building work on your home, so beware. They may ask people to pay money into a ‘safe account’ at another bank. Don’t be caught out.

Virgin One Account 0345 030 3657 Minicom 0800 027 1396 (We're here 8am - 8pm Monday to Friday and 9am - 5pm Saturday). Outside of these hours please call 01268 508 020 Abroad 0044 1603 220 500

 
Don't get distracted >
 
 
 
Skip to main content of page Skip to navigation Online home page Plus one Recommend a friend Virgin One insurance Tell us your story Find a branch Services and charges Security Terms of use Virgin One home page Contact us Accessibilty Privacy Sitemap